Support for Personal POS is handled personally by the team that builds it. Write to us and we'll get back to you as soon as possible, usually within 1–2 business days.
✉️ Email datafox@outlook.comOr write directly to datafox@outlook.com from your favorite mail app.
Before you write
Including a few details in your email lets us reproduce the issue and answer in a single reply.
Tell us your device model and iOS version — for example iPhone 15, iOS 18.2 or iPad Air, iPadOS 18.
You'll find the Personal POS version number at the bottom of the Settings tab inside the app.
Describe what you were doing, what you expected, and what happened instead. Screenshots are always welcome.
Frequently asked questions
Yes. Personal POS is offline-first: every sale, purchase, customer and inventory movement is stored on your device. You can run your entire store with no connection at all.
All of your business data lives privately on your iPhone or iPad. It is not uploaded to our servers. See the Privacy Policy for full details.
Personal POS prints 58 mm tickets through the standard iOS print dialog, and can also print directly to LAN ESC/POS thermal printers. Open Settings → Help → Printer Setup inside the app for a step-by-step guide for your printer.
Go to Settings → Subscription inside the app and tap Restore Purchases while signed in with the same Apple ID you used to subscribe. Your business records are never blocked — you always keep access to data you created.
New users get a 7-day free trial with access to the app. After the trial you can choose a monthly or annual plan. You can manage or cancel the subscription anytime from your Apple ID subscription settings.
Yes — Personal POS is available in English and Spanish. iOS lets you set a per-app language: open the iOS Settings app, find Personal POS, and choose your preferred language without changing your device language.
Personal POS validates available stock before confirming a sale, including per-variant stock for size/color products. If a line exceeds the stock on hand, the sale is safely rolled back. Check the product's inventory in Products or the movement history, adjust if needed, and try again.
Yes. Sales, purchases, customers, inventory snapshots, inventory movements, credit aging and cash closings can all be exported as CSV or PDF from their respective screens, so your data is always yours to take.
We'd love to hear it. Email datafox@outlook.com with the subject "Feature Request" — real store feedback shapes what we build next.
No bots, no ticket maze. Your email goes straight to the people who build Personal POS.
✉️ datafox@outlook.com